Implementasi Komunikasi Organisasi dalam Mengelola Keluhan Masyarakat di Kantor Dinas Kependudukan dan Pencatatan Sipil Kabupaten Pulau Taliabu Provinsi Maluku Utara
Abstract
This research aims to determine the implementation of organizational communication in managing public complaints at the Population and Civil Registration Service, Taliabu Island Regency, North Maluku Province. And to find out the inhibiting and supporting factors in handling public complaints at the Taliabu Regency Population and Civil Registration Service, North Maluku Province. The research method used is a qualitative descriptive research method, with data collection techniques carried out in three ways, namely observation, interviews and documentation. Apart from that, data collection also uses data analysis techniques through data reduction, data presentation and verification/drawing conclusions. The informants in this research consisted of the Head of the Taliabu Island Regency Population and Civil Registration Service, five employees of the Taliabu Island Regency Population and Civil Registration Service. and the people of Taliabu Island Regency number five people.
References
Khairunnas (2019). Implementasi Komunikasi Organisasi Dalam Menignkatkan Loyalitas Kerja (Studi Pada Kantor Camat Kecamatan Setia Kabupaten Aceh Barat Daya). Skripsi. Komunikasi Penyiaran Islam. Universitas Islam Negeri Ar-Raniry Banda Aceh. hl 3-5.
Ratuwalangon F.I, Tulusan F & Londa. V. (2017). Penanganan Keluhan Publik Di Kantor Dinas Kependudukan dan Pencatatan Sipil Kabupaten Minahasa Utara (Studi Pada Pelayanan E-KTP. Jurnal, 2 (3).
Silaban. Y, & Kristian. R. 2023. Efektivitas Layanan Pengaduan Online Rakyat (Lapor) Dalam Meningkatkan Pelayanan Publik di Dinas Kependudukan dan Catatan Sipil Kota Medan. Jurnal of science and social Re Search. 6 (1), hl 233-240.
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