DIMENSIONS OF HOME CARE SERVICES BY LEVELS PATIENT SATISFACTION

Abstract

Home services include increasing, maintaining or maximizing the level of independence and minimizing complications resulting from illness as well as meeting the basic needs of patients and families at home. In Indonesia, home care services have become a good choice as a model for providing appropriate health services. Objective: to determine the relationship between the dimensions of Home Care services and the level of patient satisfaction in the Antara health center working area. Research design: descriptive analytic with a cross-sectional approach that emphasizes one particular measurement time. Sampling technique: using non-probability sampling with Total Sampling with a total of 30 respondents. The research was carried out using a questionnaire sheet. Results: the dimension of responsiveness has a significant relationship, proven by a value of p = 0.02. And the direct evidence dimension shows a p value = 0.00, which means there is a significant relationship between the direct evidence dimension and the level of patient satisfaction. Conclusion: From the research results, the dimension of responsiveness is related to patient satisfaction because Antara health center staff are responsive in meeting patient needs and are able to accept complaints from each patient in providing services. And in direct evidence there is a relationship with patient satisfaction, this is proven by the completeness of facilities and the provision of medicines for every patient complaint or illness so that it can increase satisfaction.